I had a great experience, very helpful staff and wonderful selection.
Salesman was awesome. The entire time I was there was pleasant and he was very informative. I needed a new sofa before Christmas. I bought my sofa Nov. 29th. Salesmen said definitely before Christmas. The week before. Last week I went back to purchase a recliner for my husband. Also promised before Christmas. That day the salesman said the couch and chair would definitely be delivered Dec. 23rd. Very close but manageable. Today I called to check on the status of my purchases. I can get the recliner tomorrow..... But not the sofa....there has been a mistake he said. Now I can get my sofa sometime after the 16th of January. So I had done what most people do when expecting new furniture.... Get rid of the old. Now.... I have no sofa in my living room for Christmas. Just find it interesting that the coundnt have offered something until I get my new one that was promised before Christmas. I know things happen... Just saying....
The people that work here are great. I went in looking for new living room furniture and the sales people answered all my questions. They made some good suggestions and brought up things I didn't even think of.
Poor communication on their part. I was told 3-4 weeks to get my couch and table in. This was perfect timing for Thanksgiving, which I was hosting. I never got a call about an updated time, in fact they didn't know they had my table in stock till I called to ask. My couch I am still waiting on 2 weeks later, they say the manufacturer/freight company is to blame but yet they can't give me details as to why. Have not got a call about when to expect it, I'm going to have to call them again.
The quality of the things they sell is very good. I would recommend anyone that is moving to sell their old furniture and get new, quality items here. That way you don't have to move the old junk. I will definitely shop here again when I want a new look for my place.
Horrible.....no other word than, horrible. We ordered a bedroom suit that apparently had to be carved by hand because it took well over three weeks to get to us, but then upon set-up it was discovered that no one ordered the footboard to the bed. Either that, or it was just forgotten and that's what we were told. Anyways, supposedly the footboard was ordered and again it must be getting hand carved in Morocco, because it has been another three weeks, and still no word on where our piece of furniture is located. The best they can do is say that they are calling to find out the timeline of when the footboard will be delivered. If I could choose zero stars I would but I can't, so they get 1-Star. Do yourself a favor and don't shop here. Don't waste your time. Go to Furniture Liquidators or some other store.
Furniture World Super Store is a US Furniture Store based in Georgetown, Kentucky. Furniture World Super Store is located at 1135 Lexington Rd, Georgetown, KY 40324, USA.
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